Terms of Service
This policy applies to all purchases made online at ralfstudios.com
Please note, unfortunately we cannot accept returns from other stores or online stores that stock RALF Studios, as we operate as separate entities.
Full Priced Items
Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.
Items that have been marked down or are purchased during a promotional sale using a coupon code (for example Flash Sale or VOSN) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue. We do not offer refunds or exchanges on any sale items purchased online unless deemed faulty.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request:
- The item/s were purchased from the RALF STUDIOS e-Boutique.
- The item/s are in their original conditions: Unworn, not altered and/or washed.
- All tags are still attached.
- Your Australian order will be returned to us within 21 days from your delivery date. Your Global order will be returned to us within 21 days from your delivery date.
Any items that do not meet these criteria will not be valid for any return. Any items returned to RALF Studios without approval will be returned at the customers' expense.
Read more about our return policy here.